Member and membership queries
If you have a question about a payment, please feel free to call our billing team on 0300 303 4800. Just so you know, this phone number is for the billing team only, and they will only be able to assist with queries related to member payments.
Our live chat hours are:
Monday: 10 am - 5 pm
Tuesday: 11:30 am - 5 pm
Wednesday: 10 am - 5 pm
Thursday: 10 am - 5 pm
Friday: 10 am - 5 pm
All other enquiries are best handled by our Member Service Team who can be contacted via the contact form Monday to Friday, 9 am - 5.30 pm.
If you have any questions about CCTV, sensitive information or our privacy policy please contact us at dataprotection@thegymgroup.com
Our customer service teams will be closed on weekends and Bank Holidays.