Managing My Membership

Cancel Membership

• How do I cancel my monthly membership?
• I haven't used the gym, how can I get a refund?
• I cancelled my membership by accident, what do I do?
• Can I cancel or freeze my fixed-term membership?
• Can I restart my old membership?

Changing My Membership

• How do I change my membership type?
• Can I change from a monthly membership to a fixed-term saver membership?
• How do I change my personal details?
• How do I change my home gym?
• Will my fixed-term saver membership end automatically?

My PIN

• Can I change my PIN?
• Can I share my PIN?

Freezing

• What does freezing a membership mean?
• How do I freeze my membership?
• As an ultimate monthly member, can I freeze for free?
• As an ultimate monthly member, can I freeze after the free freeze ends?

Membership Benefits

• What are my Ultimate benefits?
• How do I invite my guests?
• How do I change my additional gyms?
• Can I add guest passes to my membership?
• What is Yanga water?

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