1. The Gym Group
  2. Support centre
  3. Before you join
  4. New members

Why am I being asked to pay before the gym has opened?

When you sign up to a gym that has not yet opened, your initial payment secures the introductory offer available for that gym.


Monthly membership payments will not begin until one month after the gym officially opens. This means you will not be charged monthly while the gym remains closed.


Your membership will become active once the gym opens, at which point your introductory offer will apply.


Heads up, for Ultimate members, multi-gym access to newly added gyms will be available once the gym officially opens.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article