1. The Gym Group
  2. Support centre
  3. Technical support
  4. Getting into the gym

I recently bought a day pass but my PIN isn’t working?

If your PIN isn’t working, check if you’re trying to access the gym on the correct date — your day pass is only valid for the specific period you selected when purchasing. 3-day and 5-day passes are for access on consecutive days, so your PIN will only work during this time.


Heads up, PINs can take up to 20 minutes to activate, so please allow a little time before trying again.

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