If you’ve received an email about a missed payment, here’s what it means:
Reason for the email
We’ve notified you because our attempt to collect your Direct Debit payment was unsuccessful. This could be due to insufficient funds in your account or an issue with your bank details.
We will automatically attempt to collect the payment again up to 2 times over the next 5-10 working days. It’s important to note that a late payment admin fee of £15 will apply as part of this automated collection.