1. The Gym Group
  2. Support centre
  3. Technical support
  4. Getting into the gym

My QR code scanner isn’t working, what do I do?

We’re currently upgrading our tech to improve your gym experience, so the QR code scanner may be temporarily unavailable at times. 


If this happens, don’t worry - you can still access the gym using your PIN at the entry gate. 


If you’re still having trouble, try pressing the buzzer during staffed hours or contact our Customer Service team and we’ll be happy to help. 

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